Terms & Conditions

1. Service Agreement

Taxi Rental Service provides taxi rental services, which includes vehicle bookings, transportation, and related services ("Services"). By booking or using our services, you acknowledge and agree to these Terms and Conditions.

2. Booking and Reservations

Booking Process: You may book a taxi through our website, mobile application, or by calling our customer service. You must provide accurate and complete information when booking, including your pickup location, drop-off location, and payment details.

Confirmation: Once your booking is confirmed, you will receive a confirmation via email, SMS, or within the app, depending on your booking method.

Booking Modifications: You may modify or cancel your booking through our platform within a certain time frame (typically at least 1 hour before the scheduled pickup). Cancellation fees may apply depending on the time of cancellation and the terms outlined in our pricing structure.

3. Payment Terms

Pricing: Our prices are determined based on factors such as distance, duration, and the type of vehicle chosen. Additional charges may apply for tolls, surcharges, waiting time, or any special requests made during the ride.

Payment Method: Payment must be made through approved methods (credit/debit card, online payment, etc.). You agree to pay all applicable fees for the services rendered.

Refunds: Refunds for cancellations or overcharges will be processed based on the terms outlined in our cancellation policy or as agreed upon with our customer support team.

4. User Responsibilities

By using our services, you agree to:

Provide Accurate Information: You agree to provide accurate, complete, and up-to-date information when booking, including any special requests (e.g., accessibility needs).

Respect for Drivers and Passengers: You agree to behave respectfully and courteously towards the driver and any other passengers during your ride. Inappropriate behavior, including harassment, abuse, or illegal activities, may result in termination of the ride and/or permanent ban from using our services.

Passenger Limitations: You may only carry the number of passengers the vehicle is legally and safely able to accommodate.

Compliance with Laws: You must comply with all applicable laws, including wearing seat belts and adhering to local traffic laws during your trip.

5. Driver and Vehicle Information

Vehicle Standards: We ensure that our vehicles are regularly maintained and comply with local regulations. However, we are not liable for any issues related to vehicle maintenance during the ride unless caused by negligence on our part.

Driver Conduct: Our drivers are trained professionals, but we do not guarantee that every driver will meet your expectations. If you experience issues with the driver or the service, please contact our customer support team immediately.

6. Limitations of Liability

No Liability for Delays: We are not responsible for delays or interruptions due to factors beyond our control, including traffic, road closures, weather conditions, or accidents.

Damage to Personal Property: We are not responsible for any damage or loss to your personal belongings during the ride. Please ensure you keep your personal items safe.

Indemnity: You agree to indemnify, defend, and hold harmless [Your Taxi Rental Service Name] from any claims, losses, or damages resulting from your use of our services, your violation of these Terms, or your negligence.

7. Termination of Service

We reserve the right to terminate or suspend your access to our services if we determine that you have violated these Terms and Conditions or engaged in fraudulent or illegal activities. In such cases, you may not be entitled to a refund.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. Please review our Privacy Policy for more details on how we handle your information.

9. Changes to Terms and Conditions

We may update or amend these Terms and Conditions at any time. We will notify you of any significant changes by posting an updated version on our website or through other communication methods. By continuing to use our services after changes are made, you agree to abide by the new terms.

10. Governing Law and Dispute Resolution

Governing Law: These Terms and Conditions will be governed by and construed in accordance with the laws of Your Jurisdiction.

Dispute Resolution: Any disputes or claims arising from or relating to these Terms and Conditions or your use of our services shall be resolved through binding arbitration or as otherwise specified in the terms.